Shipping Policy

At Noctis, each piece is packed with care to arrive safely.

Processing & dispatch times

  • Orders are typically dispatched within 2–3 business days.
  • During launches, sales, or high-order periods, dispatch may take a little longer. If this happens, we’ll email you with an update.

Delivery estimates

Delivery timeframes begin after dispatch.

Australia 

  • Standard: 2–7 business days - $10 or Free on orders over $150.
  • Express: 2–3 business days - $15

International

  • Typical: 7–21 business days - $20
  • Some locations may take longer due to customs processing.

These are estimates only and can vary due to carrier delays, peak periods, weather events, or customs.

Tracking

If tracking is available for your service, you’ll receive a tracking link by email once your order ships.

Duties, taxes & import fees

International orders may be subject to import duties/taxes, depending on your country. These charges are the customer’s responsibility and are not included in product prices.

Address Changes

Please double-check your address at checkout.

  • If you need to update your address, email us ASAP at jay@noctisstudio.au.
  • If the order has already shipped, we may not be able to change it.

Lost Parcel

If tracking shows “delivered” but you can’t locate your parcel:

  1. Check around your property/building and with neighbours.
  2. Contact the carrier with your tracking number.
  3. Email us at jay@noctisstudio.au - we’ll help you investigate.

Damaged Item

If your order arrives damaged, please email jay@noctisstudio.au within 48 hours of delivery with:

  • your order number
  • photos of the outer packaging
  • photos of the damage

We’ll assess the claim and organise a replacement or solution as quickly as possible.

Please note all damage photos will be assessed for AI.