Shipping Policy
At Noctis, each piece is packed with care to arrive safely.
Processing & dispatch times
- Orders are typically dispatched within 2–3 business days.
- During launches, sales, or high-order periods, dispatch may take a little longer. If this happens, we’ll email you with an update.
Delivery estimates
Delivery timeframes begin after dispatch.
Australia
- Standard: 2–7 business days - $10 or Free on orders over $100.
- Express: 2–3 business days - $20
These are estimates only and can vary due to carrier delays, peak periods, weather events, or customs.
Tracking
If tracking is available for your service, you’ll receive a tracking link by email once your order ships.
Address Changes
Please double-check your address at checkout.
- If you need to update your address, email us ASAP CONTACT
- If the order has already shipped, we may not be able to change it.
Lost Parcel
If tracking shows “delivered” but you can’t locate your parcel:
- Check around your property/building and with neighbours.
- Contact the carrier with your tracking number.
- Contact Us - we’ll help you investigate.
Damaged Item
If your order arrives damaged, please contact us within 48 hours of delivery with:
- your order number
- photos of the outer packaging
- photos of the damage
We’ll assess the claim and organise a replacement or solution as quickly as possible.
Please note all damage photos will be assessed for AI.
